Return Policy

1. Introduction

We value your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines your rights and obligations regarding the return of goods purchased from our company.

2. Return Period

You have the right to return any product within 30 days (UK) or 60 Days (US / EU / ROW) of receiving it, in accordance with the Consumer Contracts Regulations 2013. To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Non-Returnable Items

Certain items are exempt from being returned. These include:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids or gases.
• Custom-made or personalized items.
• Downloadable software products.

4. Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [contact email/phone number] to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Include the original receipt or proof of purchase in the package.
4. Ship the return to the address provided by our Customer Service team.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

7. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at  contact@sneakinpeace.com.

8. Faulty or Damaged Items

If the item you have received is faulty or damaged, please contact our Customer Service team within 60 days of receiving the item to arrange for a replacement or refund.

9. Consumer Rights

This Return Policy does not affect your statutory rights under UK consumer law.

10. Contact Us

If you have any questions on how to return your item to us, please contact our Customer Service team at:

• Email: contact@sneakinpeace.com